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Virtual Care Officer

0.00 to 3.00 Years   Indore   20 Mar, 2023
Skywings Advisors Private Limited
Job LocationIndore
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job Description-
    • Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
    • Ensure Out calling is done to Customers for clarifying customer queries on transaction declined due to card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement
    • To ensure that the defined benchmarks on service experience, call handling time, quality etc
    • Parameters are met consistently , including the call productivity standard.
    • To ensure zero defects processing of all customer requests
    • To ensure complete and accurate resolution within the defined TATs.
    • To ensure process compliance as per the set Audit and SQ guidelines.

Keyskills :
salescustomer servicecold callingcallingtelecom salestelecallingcustomer supportcustomer carevoice process

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