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Care Management Executive

0.00 to 3.00 Years   Jaipur   29 Jun, 2021
Indegene Private Limited
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Job Location: JaipurTravel to one or two hospitals in a day within the city

  1. Counsel patients for improved health related outcomes at home visits, hospital OPD s and doctor visit through lifestyle management & exercises.
  2. Ensure execution of PSP in their respective territory as per NP4 approved process flow.
  3. Report adverse event/ market complaints as per the SOP.
  4. Meet patients in regular intervals during pre-infusion, during infusion (if necessary), post infusion, 3 months, 6 months & 11 months post infusion & any other home visit based on patient s requirement.
  5. Responsible for achieving set targets for patient enrolment and patient adherence to the therapy.
  6. Manage the compliance and adherence of patients enrolled.
  7. Review and take approvals for financial deviations
  8. Should be able to empathise with Patients.
  9. Provide patient support by coordinating with pharmacists, stockists and direct to Patient stockist
  10. Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
  11. Handle patient queries and providing response from pre-defined FAQs
Operational Roles and Responsibilities
  1. Collate health records related data from consenting patients
A) Capture details related to Adverse events reported by patient in pre-defined templates and timelinesB) Capturing Patient detail and upload it to the CRM tool along with pre-defined data points of patients to the real world evidence.
  1. Attend Review calls / Meets with client / internal Leads at regular intervals
  2. Should have good oral and written communication in English and vernacular language as the location base.
  3. Should be flexible to adapt and travel on Adhoc work related requirements.
  4. Should be a self-starter and capable of working in teams.
  5. Coordinate and run review for work allocated with clients, internal teams as assigned.
  6. Execute Small/Medium size Project tasks and schedules
  7. Participate in People Practices - welcoming, communication, apply leaves on the Tool
  8. Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
  9. Coordination with internal stakeholders to run the operations seamlessly
,

Keyskills :
safetyqualitysopisomaterials managementon thetrainingdata entryhome visitsadverse eventspatient supportmarket complaintslifestyle managementopdpspsetbrandvisit

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