hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

India-Jaipur-GFS-Tech Partner

3.00 to 5.00 Years   Jaipur   15 Oct, 2021
Schneider Electric
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About the role: IT Operation analyst provides comprehensive Second Level support to all Schneider Electric Users in their IT issues for efficient resolution (related to hardware, software, mobile, telephony etc.) The position is mission critical and sensitive. The person needs to follow up the Incident/ request to closure and be able to mobilize the appropriate resources to complete the requests on priorityRequired Skills (Must have) along with necessary industry experience

  1. Total IT experience of over 3-5 years
  2. Understanding of Remedy Tool
Essential Day-to-day Responsibilities
  • Be able to handle and resolve complicated technical Hardware and Software PC issues for the users
  • Should manage the work load efficiently and have the ability to prioritize and complete the task in a high pressure environment.
  • He/She will be responsible for complete ownership for the issues which is in his/her scope
  • This position requires the analyst to handle the reported issue (via Phone , Web incident and Email ), and provide technical troubleshooting assistance
  • Discuss and collaborate with other IPO verticals and ensure that issue is resolved within SLA.
  • Identify underlying problems liase with respective Level 3 support and contribute for permanent resolution of the same. Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.
  • Adhere to internal Policies and Procedures while handling customer issues and service reqeusts and get the resolution in adherence to agreed Service Level
  • Undergo regular training to improve skill set required for the job function. Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
  • Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team
  • Understand the Server Room Architecture and network related Issues and make sure the Server Room is maintained as per the Server Room Standards
, *Qualifications & Certifications
  1. Graduate from a reputed institute without any gap in academics
  2. ITIL Foundation

Keyskills :
business relationship managementhigh pressureknowledge baseglobal deliverydigital economyequipment supplymission criticalenergy managementproduct portfolio

APPLY NOW

India-Jaipur-GFS-Tech Partner Related Jobs

© 2019 Hireejobs All Rights Reserved