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| Job Location | Kakinada |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 7 Lakh/Yr |
| Industry | Consumer Durables / Electronics |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Roles and Responsibilities1. Installation and Field Repair2. Selection, appointment and continuous management of ISPs3. KPI / SLA management (of various delivery units / partners)4. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.5. Ensure that SOP is followed for install time and quality Customer Satisfaction6. Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level7. Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR) 8. Responsible for ETA/IMA9. Input for Capacity Planning and forecasting10. Responsible for actual available capacity.11. Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams. 12. Ensure that there are no fraudulent accounts created / installed in the stateDesired Candidate ProfileBE, Btech is must with good consumer durable industry experience,
Keyskills :
crmsalestatspare partstargetstudy reportssla managementconsumer durablescapacity planningcustomer satisfactionslakpisopcsatactingstrategyplanningalignmentmanagementphilosophy