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Command Center CIM/Outage Support in India for EYMP

4.00 to 6.00 Years   Kochi   24 Oct, 2020
Ernst & Young
Job LocationKochi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Career Framework Role Description

  • Leads the delivery of smooth, on-going operations and support for solutions and their successful deployment to the user community
  • Manages the running, maintenance and support of technology projects post-transition, using strong technical capabilities
  • Develops relationships with other groups to evaluate, recommend and implement complex support engineering activities to support key business processes, products and services
Responsibilities
  • Leads the delivery of on-going maintenance and management of existing development and related pre-production environments, setting timelines and monitoring activities against business requirements
  • Contributes to the development of implementation plans for dealing with more complex requests for change
  • Reviews new product support documentation and designs release packages for small to medium-sized solutions, using strong technical skills
  • Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made
  • Oversees preliminary reviews for new environments and the adaption of findings to existing environments
  • Develops internal control standards and contributes to the development of procedures
  • Develops relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and applies technical support engineering expertise to ensure solutions are property managed and maintained
Technical Skills & Knowledge
  • Extensive understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms
  • Extensive programming knowledge and experience
  • Has a sound knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide detailed input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers
Experience
  • Significant experience in either an internal or external support engineering role, or similar
  • Proven experience in customer facing roles
  • Proven managed service experience with modern technology understanding including cloud service, virtual networks/systems
  • Experience working virtually in a globally-dispersed team
  • Sound experience working with environment configuration management, technical and process support for new infrastructure and environments
  • Some project management, finance and business experience in an engineering / support environment
Typical Education
  • Computer Science
  • IT
  • Mathematics
,

Keyskills :
customer facing rolesproduct supportstorage systemsservice deliveryinternal controltechnical skillstechnical supportoperating systemsproject managementimplementation planssupport documentation

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