hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Associate Technical Support Engineer

1.00 to 4.00 Years   Kolkata   14 Oct, 2020
Bentley Systems India Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Title: Associate Technical Support EngineerBentley Systems is seeking a talented individual to become a valued member of our successful team as a AssociateTechnical Support Engineer. This position is part of our Building Product Advantage team located in our Kolkata office. The Building Product Advantage team is responsible for the ongoing development and implementation of new products, features and support in Bentley s OpenBuildings (or AECOsim), Speedikon and OBES/Hevacomp product offerings. The team interacts with Professional Services, Product Development, Quality Assurance, Marketing and Sales teams.As part of the Product Advantage team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentleys users.This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution and escalation involving Bentleys supported products. There will also be a requirement to provide remote and onsite training as well as consultancy services to our users.JobDescription:

  • Provide prompt and courteous troubleshooting and technical support to users via e-mail, phone and web-portal.
  • Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
  • Troubleshoot the users support request using the available tools and resources while following the appropriate processes and procedures.
  • Advise and train users regarding the products proper use and address specific user issues.
  • Act as liaison between user and development support.
  • Provide proper diagnosis and resolution to the user.
  • Keep accurate notes and details on user support requests.
  • Communicate with staff members regarding current/ongoing issues.
  • Document software problem defects for review and corrective action.
  • Meet with internal Bentley teams to provide the users perspective on our products and services.
  • Should participate & contribute in writing blogs, wiki s, Tech articles on company s portal.
Qualifications
  • Bachelors degree in Civil, Architecture, Construction,or other related discipline.
  • 1-4 years of experience in technical support with user interaction and troubleshooting fundamentals demonstrated.
  • Some experience in construction would be added benefit.
  • Knowledge of MicroStation or AutoCAD or other Bentley Building Application (OpenBuildings/AECOSim) is an asset.
  • Possess excellent written and verbal communication skills.
  • Very Good English.
  • Good knowledge in German language would have added benefit.
  • A motivated self-starter with the ability to work independently.
Keywords: Technical Support Engineer, Architecture, MicroStation, Kolkata.Job Segment: Engineer, Construction, Technical Support Engineer, CAD, Drafting, Engineering ,

Keyskills :
customer relationssqltechnical supportprocess engineeringquality assurancecorporate liaisonproduct developmentTechnical SupportConstructionCADDraftingEngineeringEngineerTechnical Support Engineer

APPLY NOW

Associate Technical Support Engineer Related Jobs

© 2019 Hireejobs All Rights Reserved