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Branch Manager

7.00 to 8.00 Years   Kolkata   13 Apr, 2021
Standard Chartered Bank Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesSales Objectives

  • Maximize sales performance to achieve the sales target of the Branch for:
  • Liability products [Current /Savings /Term deposits]
  • Investment services
  • Credit Cards
  • Demat
  • Ensure effective Relationship Management by monitoring the movement of the top customers of the branch
  • Minimize value and number attrition of the top quartile of customers of the branch.
  • Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
  • Implement cross-sell programmes for mortgages, auto, and personal / professional loans and future CB products.
  • Provide support for new product launches, and champion new sales initiatives
  • Devise and implement a customer acquisition and retention programme
  • Nurture and upgrade the existing customer portfolio to Excel and Priority Banking
Customer Service
  • Ensure all branch processes are followed as per laid down guidelines
  • Monitor CSS ratings and ensure continuous improvement if below bench-mark
  • Achieve good SQ audit ratings
  • Monitor and track transaction volumes and ensure effective transaction migration to non branch channels
  • Ensure PFC and teller productivity are at optimum levels
Operations And Compliance
  • Ensure minimum grading of 2 in all internal/RBI/MESA audits conducted at the branch
  • Ensure compliance to all Operations health documents like KCD/KRI/OPS manual
  • Ensure timely and accurate preparation of all returns both internal and statutory for sales and service
  • Ensure smooth functioning of locker operations, where available
Revenue And Cost Management
  • Lead revenue generation and profitable growth by focusing on:
  • Improved deposit mix comprising Current and Savings accounts
  • Waiver Tracking and Management
  • Non-funds based income
  • Ensure various costs are managed within budgets
Change Management
  • Implement change initiatives in the areas of:
  • Branch space rationalization
  • Transaction migration
  • Systems implementation
  • Process Re-engineering
  • Premises reconfiguration
People Management
  • Ensure branch staff work as a cohesive motivated and top performing sales and service team
  • Achieve high employee satisfaction and retention of good performers
  • Identify and address training needs of staff on an on-going basis.
Segment Ownership
  • Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)
  • Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) targets with the segment associate directors
Others
  • Premises management in areas of merchandising, housekeeping as well as store management
Our Ideal Candidate
  • Graduate/ Post Graduate
  • At least 7-8 years of overall experience
  • Banking knowledge
  • Leadership skills, communication skills, relationship building skills
  • Competitive awareness & benchmarking
  • Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
  • Customer Orientation
  • Sales Focus
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesmarketinginsurancetargetbusiness developmentmarket sharemusic makingtraining needscost managementretail operationscredit operationssales initiativesprofitable growthsales performance

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