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Customer Care Executive

2.00 to 5.00 Years   Kolkata   15 Oct, 2020
Job LocationKolkata
EducationNot Mentioned
SalaryRs 5 - 6 Lakh/Yr
IndustryConsumer Durables / Electronics
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

  1. Take care ofincoming phone calls and customer complaint mails around the products and handle the first level problem solving over the phones/mails.
  2. Must handle customer review and respond effectively and efficiently across various portals who gives us access to respond to the customers directly.
  3. Competent in working with cross functional domains (Warehouse-Finance-Logistics)to get the reverse pick up done from the customer end and then with the warehouse team to ensure the product returns within the TAT
  4. Work closely with service team to understand & intimate the customer about the issues
  5. Generate weekly & monthly reports and suggest action based on that
  6. Will be measured on the positive reviews generated online post solving consumer queries. Maintain track of the reviews
  7. Follow the ZOHO solution to track and solve customer tickets online and offline
  8. Good Oral & Written Communication Skills to interact with customers. Written English skills are important.
  9. Good knowledge of MSOffice (Word, ppt & Excel). Excel skills are very critical
  10. Must have good business acumen.
  11. Good convincing skills
  12. Should be staying in Gurgaon and owning vehicle(preferable)
  13. Person who can speak Tamil/Malayalam would be added advantage

Keyskills :
portalsrorschachproblem solvingnumeracydocumentationcaretatreturnsreviewsproblem analysisoperation monitoringproblem sensitivityplanningdecision-makingteam problem solvingwaissocial perceptivenessaccesszohowarehouse

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