Customer Support Associate

1.00 to 2.00 Years Kolkata 22 Jun, 2022

Job Location	Kolkata
Education	Not Mentioned
Salary	Rs 2.5 - 3.5 Lakh/Yr
Industry	IT - Software
Functional Area	Customer Service (Domestic)Customer Service (International)
EmploymentType	Full-time

Job Description

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the companys bottom line by problem solving and turning frustrated clients into repeat customers
Must be 18 years of age or older
Ability to remain professional and courteous with customers at all times
Must be available to work occasional nights, holidays and weekends
Excellent verbal and written communication skills

should be flexible with working hours
Minimum 2-4 years of experience
Qualification should be Graduate
24*7 rotational shift (Including Night Shift)

Keyskills :
customer supportvoice processcustomer carephone etiquette

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Customer Support Associate

Job Description

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