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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
Knowledge of IT and Service desk operation Data analytics skills Presentation skills proficient in presenting data using ppt, infographics ITIL - preferred Roles & Responsibilities: Monitor location Services and Systems Overseeing customer service and implementing technology solutions, Managing help desk and ticketing systems Coordinating with the domain team s to identify and mitigate root cause issuespertaining to the IT infrastructure and systems, Coordinate with domain teams to resolve end user concerns Working with team s, auditors and consultants on risk management and regulatory compliance projects Direct IT Technicians Resolve and cater to location level Escalations Oversee Upgrades and Installations- Hardware deployment, upgrades, and support Analyze ticket data to identify automation opportunities Creating meaningful storyboards and presentations basis data analytics Qualifications: Any Graduate,
Keyskills :
miscustomer servicedocumentationfinanceinsuranceroot causeservice deskdata analyticsrisk managementit infrastructureticketing systemspresentation skills