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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Sales / BD,General / Other Software |
| EmploymentType | Full-time |
Seek customer feedback and develop action plans for improvement. Proactively communicate with customers and manage their expectations. Troubleshoot problems and resolve issues to maintain/ improve customer satisfaction. Handle requests, queries/ complaints from customers and follow up to ensure accurate and timely resolutions are provided. Monitors individual performance objectives, meets standards and assures customer satisfaction and target goals are met. Solicits feedback and guidance of best practices from senior department team members . Independently resolves most problems/ questions that arise and consults with senior team members and assists senior department team members in identifying frequently encountered issues and developing resolutions .Skills: Excellent customer support experience skills. Excellent documentation skills for maintaining customer information. High level of patience, empathy and courtesy in high call volume environment. Good analytical and problem solving skills. Ability to resolve or handle customer queries. Experience in BPO is mandatory.,
Keyskills :
problem solvingcustomer satisfactionbpocourtesyanalyticalresolutionsdocumentationProblem AnalysisPlanningProblem SensitivitySocial Perceptivenesscustomer suppperfmanceOperation MonitingDecisionMaking