GROUP LEADER

Job Description

DetailsDescriptionJob Role & Responsibility/DesignationPHARMACOVIGILANCE- Group LeaderJob Code2021-2594022LocationKolkata, West Bengal, INDIADomain/VerticalMDPSLanguageEnglishLevel/BandB2Educational QualificationRegistered Pharmacist, M. Pharma/B. Pharma Preferred, Bachelor of Science in Nursing Masters of Science in Nursing (Preferred), Bachelor of Dental Sciences, Bachelor of Physiotherapy, Life Sciences academics is a mustProfessional Qualification if anyMBA, Certificate/Diploma Course in Clinical Research, PV, Healthcare etc. would be of added advantageSkills ( Must Have)Knowledge of computer i.e. MS Office and on-line toolsExcellent Communication Skills (Verbal & Written)Life Science GraduateTeam Handling Experience (Preferable ~20 FTEs)Skills( Good to have)Good working knowledge of computer i.e., MS-OfficeExcellent verbal & written communication & presentation skills.Good Interpersonal & people management skills with good problem solving approach.Expert knowledge of service proceduresGood analytical skills for MIS, number crunching & reporting to internal & external customers.Ability to exercise managerial judgment and perform as a mentor.Demonstrated Customer Service Skills.Ability to discern when additional input is required to effectively address unique and/or complex situations.Ability to achieve personal objectives while meeting departmental standards of performance.Ability to make decisions in unique and/or complex situations, and to resolve issues appropriately to achieve a desired result or impact.Experience5 years more in Pharmacovigilance + Team HandlingJob DescriptionTo supervise the team performing case processing and peer review activities.Evaluate the performance of the team in terms of productivity as well as the client reverts.Reconciliation of the daily case tracker.Prepare the monthly business review data for the NCS team.Perform random audits of the cases booked in by the team to check the quality.Track and analyze the top defects of the team to identify the training needs for the team.Lead Team Huddles to ensure that all the client updates are shared with the team on a regular and timely basis.Any Other RemarksDetailsDescriptionJob Role & Responsibility/DesignationPHARMACOVIGILANCE- Group LeaderJob Code2021-2594022LocationKolkata, West Bengal, INDIADomain/VerticalMDPSLanguageEnglishLevel/BandB2Educational QualificationRegistered Pharmacist, M. Pharma/B. Pharma Preferred, Bachelor of Science in Nursing Masters of Science in Nursing (Preferred), Bachelor of Dental Sciences, Bachelor of Physiotherapy, Life Sciences academics is a mustProfessional Qualification if anyMBA, Certificate/Diploma Course in Clinical Research, PV, Healthcare etc. would be of added advantageSkills ( Must Have)Knowledge of computer i.e. MS Office and on-line toolsExcellent Communication Skills (Verbal & Written)Life Science GraduateTeam Handling Experience (Preferable ~20 FTEs)Skills( Good to have)Good working knowledge of computer i.e., MS-OfficeExcellent verbal & written communication & presentation skills.Good Interpersonal & people management skills with good problem solving approach.Expert knowledge of service proceduresGood analytical skills for MIS, number crunching & reporting to internal & external customers.Ability to exercise managerial judgment and perform as a mentor.Demonstrated Customer Service Skills.Ability to discern when additional input is required to effectively address unique and/or complex situations.Ability to achieve personal objectives while meeting departmental standards of performance.Ability to make decisions in unique and/or complex situations, and to resolve issues appropriately to achieve a desired result or impact.Experience5 years more in Pharmacovigilance + Team HandlingJob DescriptionTo supervise the team performing case processing and peer review activities.Evaluate the performance of the team in terms of productivity as well as the client reverts.Reconciliation of the daily case tracker.Prepare the monthly business review data for the NCS team.Perform random audits of the cases booked in by the team to check the quality.Track and analyze the top defects of the team to identify the training needs for the team.Lead Team Huddles to ensure that all the client updates are shared with the team on a regular and timely basis.Any Other Remarks,

Keyskills :
customer servicemanagement skillscustomer relationsanalytical skillsreportingmanagementtraining needsms officecase processingslaclinical researchpeople managementnumber crunchingpeople management skills