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Hiring for ABHFL-Sales Manager

4.00 to 9.00 Years   Kolkata   23 Jun, 2022
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Location:West Bengal, IndiaOrganization:Financial Services4) KEY RESULT AREAS:WRITETHE KEY RESULTS EXPECTED FROM THE JOB AND THE SUPPORTING ACTIONS FOR EACH OF THESE KEY RESULT AREAS (FOR A MAJORITY OF JOBS TYPICALLY THERE COULD BE 4- 7 KEY RESULT AREAS)Key Result Areas Supporting ActionsSales Planning & Management
    • Work with ASMABHFL and plan sales operations for achieving targets, considering competitive forces and local trends, and cascade the same to the team
    • Scan the local market and competitive offerings on a periodic basis, guiding team members on possible opportunities and challenges
    • Proactively track target achievement and intervene with sales efforts (personal references, prospecting, etc.) to ensure the same
    • Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales efforts
    • Deploy schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion and cost optimization
    • Provide data for and compile periodic MIS reports for disbursements, profitability, NPAs, market expansion, etc. and communicate to ASM ABHFL as well as to team members
    Customer Acquisition/ Engagement
    • Identify local business growth opportunities, guide customer acquisition efforts, intervening where required for relationship management/ origination
    • Work closely with team members, hand-holding critical/ complex transactions to ensure favorable closure with customer satisfaction
    • Intervene where required to manage customer complaints/ grievances effectively, and escalate to ASM ABHFL as necessary to secure customer relationship
    Operational Effectiveness
    • Monitor and ensure efficient business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
    • Work with team for adequate focus on different distribution channels, interfacing with senior stakeholders as required for smooth operations
    • Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)
    • Drive the implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and overall business impact
    Cross-Selling across ABFSG products
    • Drive team efforts as per Cross-Selling strategy agreed with ASM ABHFL
    • Drive alignment to the adopted Cross-Selling strategy by supporting team members with requisite communications, training, guidance, and interfacing with clients where required
    Team and Internal Stakeholder Management
    • Guide and develop team members for enhanced customer acquisition and engagement efforts, and hand-hold as required
    • Nominate teams for relevant technical and behavioral trainings/ seminars and work on self-development initiatives
    • Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets
    Portfolio & Risk Management
    • Work with the Risk, Operations and Sales Governance teams to ensure adherence to risk management and control mechanisms
    • Drive compliant Sales Operations and sound risk management by training and guiding the team proactively on early alert practices to reduce NPA risks
    • Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality
    Qualifications:Other DegreeMinimum Experience Level:4-8 Years

Keyskills :
direct salesrisk management

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