IT Manager

Job Description

Amazon Fulfillment Services is looking for IT Manager to help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPI are in place. This organization of IT professionals installs and maintains the technical infrastructure used by thousands of Amazon associates working in Fulfillment Centers across IndiaThis team is experiencing rapid growth as we expand our Indian Fulfillment Center (FC) network. In this role you will provide coaching, mentoring and guidance for a diverse team of managers and engineers. will travel to many FCs to meet members of the team, learn about the business first hand and develop relationships with General Managers and Senior Operations leaders of multiple sites. You will regularly manage large, cross-functional projects and interact with software developers, executives, vendors and other support teams. Loop competencies Multiple stakeholder management, conflict resolution and technical dive deep to handle multiple issues at the same time (MCSE, CCNA and Soft skills).Responsibilities:Operational Excellence - As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.Performance Management/Team Health - You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skill mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling.Recruiting and Hiring - You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires., Bachelor of Science in Computer Science, Engineering, or Mathematics 10+ years managing technical teams. 7+ years of relevant hands-on End user computing and Windows Operating System. Experience driving and presenting root cause analysis and error correction from operational events to senior management. Experience representing your team/technical area to customers, peers, and senior leadership. Travel up to 60%Masters Degree in Computer Science or a related field Demonstrated success building and leading teams. Strong performance engineering, capacity planning, and forecasting background. Developing, mentoring, and training systems engineers. Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Program Management, Operations, and Senior Leadership. Ability to work well under pressure with minimal supervision and keep up with a fast moving environment via effective prioritization and time management. CCNA/CCNP/MCSE certifications a plus.Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Keyskills :
root cause analysisphone screenscapacity planningerror correctionrapid growthservice deliveryroot causequality auditcomputer science