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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
1. Ability to work with various internal stake holders and get the SR sresolved on priority.2. Able to do the FLT with the customer branch end stake holders.3. Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams forfaster resolution of fault.4 Reporting of link status Daily / weekly / monthly wise & ensure tomaintain the customer link uptime.5. Constant communication and interaction with customer IT/SPOC for allservice related issues/ delivery.6. DC/DR link monitoring and do escalation internally for quickrestoration7. Handle customer escalation and feedback effectively in time boundmanner8. Release the tracker on fault management to customer as well asinternal stake holder.9. Work on SLA bound and get the monthly/ Quarterly reports.10. Link monitoring and FT life cycle management on various scenarios.11. Helping Jio team to better stake holder management at Customer end. , 1.Customer Focused2.Good Management Quality3.People Management4.Good Oral and Written Communication
Keyskills :
project managementsitesupervisionsafetyquality controllife cyclefault managementstakeholder managementcustomer escalation