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Revenue Operations Specialist, India

3.00 to 6.00 Years   Kolkata   05 Mar, 2021
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Coursera is a leading online learning platform for higher education, where 76 million learners from around the world come to learn skills of the future. More than 200 of the world s top universities and industry educators partner with Coursera to offer courses, Specializations, certificates, and degree programs. Thousands of companies trust the company s enterprise platform Coursera for Business to transform their talent. Coursera for Government equips government employees and citizens with in-demand skills to build a competitive workforce. Coursera for Campus empowers any university to offer high-quality, job-relevant online education to students, alumni, faculty, and staff. Coursera is backed by leading investors that include Kleiner Perkins, New Enterprise Associates, Learn Capital, and SEEK Group.Coursera s Enterprise Revenue Strategy and Operations team is looking for a Revenue Operations Specialist to support the Enterprise Business team with general Salesforce.com inquiries, data stewardship, and review Sales Orders as part of the Quote-to-Cash process. On a daily basis this role will work closely with Sales, Legal, and Finance to ensure we book our Sales Orders in accordance to Company policies and confirm the timely and accurate delivery of key Customer provisioning and billing details.The ideal candidate should be detail oriented, capable of working under tight timelines, and have an understanding of the B2B Subscription SaaS model and Salesforce.com . If you thrive in and enjoy a fast-paced, innovative, cross-functional working environment, this will be a good opportunity for you.Responsibilities:

  • Verify submitted Order Forms for completeness, accuracy, and conformance to Courseras sales order acceptance policies
  • Ensure the timely and accurate handoff of the Customer s provisioning details to the Implementation Services team for delivery of product and services
  • Perform audits on closed orders to ensure delivery of product was completed and coordinate with Sales, Legal, and Finance to resolve invoicing issues
  • Coordinate with Revenue Operations leadership to enforce best practices around deal structure, order form guidelines, and all other pre-sale processes for a smooth booking process
  • Support the Enterprise Business team with general Salesforce.com inquiries, data stewardship, and Quote-to-Cash process improvements
  • Perform territory and Salesforce data updates as needed to maintain
Basic qualifications:
  • 3+ years of experience in a Sales Operations, Deal Desk, or Order Management role
  • Experience working in a B2B SaaS subscription business model
  • Experience performing data updates to key Sales information in Salesforce.com such as Leads, Accounts, and Opportunities
  • Ability to create custom reports in Salesforce.com for End users and Management to analyze our business performance
  • Must have business customer service skills and a can do attitude
Preferred qualifications:
  • Knowledge of key SaaS metrics such as ACV, ARR, Churn, and Renewal Rate is a plus
  • Experience working with a quoting/CPQ solution
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.Please review our CCPA Applicant Notice here.,

Keyskills :
data stewardshipqualitysales ordercustomer relationscustom reportsmusic makingreportingsales operationscustomer serviceequal employment opportunityorder managementhigher educationenterprise businesssales

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