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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | 1,25,000 To 2,75,000 p.a. |
| Industry | Education / Teaching / Training |
| Functional Area | ITES / BPO / KPO / LPO / Customer Service / Operations |
| EmploymentType | Full-time |
Job SummaryCustomer Service Associate Job Responsibilities:Maintains customer relationship by responding to inquiries; documenting actions.Prepares for customer inquiries by studying products, services, and customer service processes.Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer.Records customer inquiries by documenting inquiry and response in customers accounts.Improves quality service by recommending improved processes; identifying new product and service applications.Updates job knowledge by participating in educational opportunities.
Keyskills :
Customer Handling Customer Support Problem Solving