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Senior Service Reliability Engineer

4.00 to 7.00 Years   Kolkata   30 Dec, 2021
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

*Why this job mattersThe primary purpose of the Voice Specialist is to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones. What I ll be doing your accountabilities

  • The primary purpose of the Voice Specialist is to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones.
  • Configuration and troubleshooting experience on CISCO and AVAYA Products, Deploy, configure and maintain a variety of voice technologies. Coordination with other tower teams for issue resolution (if required).
  • Provide Tier 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure, operating converged (voice/video/data) networks, including support for CoS, QoS and related quality of service parameters over MPLS backbone, WAN and voice circuit experience in VoIP environment. Monitor, troubleshoot, and escalate production problems affecting the voice network and applications systems infrastructure.
Skills/Experience required for the Job:
  • 4-7 years experience providing Voice network operations support in a mid to large sized organization.
  • Certification - CCNA Voice, CCNP Voice.
  • Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products.
  • IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs and so on.
  • Knowledge in the following areas: Call Control, Multimedia Contact Centres, Call Scripts, IVR Scripts, CISCO Unity Connection integration with CUCM.
  • Configuring CUBE/other ISR series Routers with full voice/VOIP functionality, Configuring analogue gateways (VG 224) and ports.
  • Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group.
  • Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, CUPC and Jabber.
  • CUCM integration work understanding with Microsoft Lync, Configuring ATA 186 Using SCCP with Cisco Call Manager.
  • Configuring voice mail for the users, Configuring speed dial and abbreviated dialling, Configuration via bulk administration.
  • Troubleshooting call routing, DTMF issue, Monitoring via RTMT, generate trace and should have the capability to understand.
  • Troubleshooting analogue FAX issue, Troubleshooting CSS and partition issue, Troubleshooting call forwarding and voice mail forwarding issue.
  • Troubleshooting MWI issue, Troubleshooting voice mail notification issue via email, Resynchronize unity connection with LDAP,
  • Able to implement a UC network, given a design document and customer requirements
  • Ability to grasp complex design concepts quickly and understand.
  • Good knowledge of Cisco UCCE and CVP product line and technology.
  • Ability to troubleshoot implementation problems during migrations.
  • Flexibility in working hours as some migrations will require weekend and after hours work.
  • Very good knowledge of Cisco UCCE, CVP and UCCX product line and technology.
  • Experience in implementing a UCCE network, given a design document and customer requirements.
  • Experience in ICM scripting and deployment.
  • Generate standard project documentation including UCCE Low level design, Network Diagrams, WLIs, etc.
  • Generates voice network configurations from Low Level Design for complex environments
  • Performs analysis and diagnosis of complex UCCE networking problems.
  • Client-facing skills to include cross-functional influence, external and internal consulting/partnering.
  • Vendor Management and co-ordination.
  • Drive outcome based delivery model, build customer success stories, socialize and help team replicate successful delivery models.
  • Desirable -
  • Working knowledge of Voice recording platform (Verint V11.1, V15).
  • Working knowledge of other call center adjuncts (Cisco Appspace, Egain).
  • Having knowledge of Version/IOS upgradation, implementation of smaller projects.
COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in {British Telecom}. We ve moved to virtual hiring until further notice - which includes video interviews and virtual on boarding, to make sure that we maintain candidate and employee safety., *.

Keyskills :
mechanicalip phoneslow level designquality of servicefmeasafetyvoice mailcall managerreliabilitytier 2ccna voicecisco unity connectioncommissioningcall center

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