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Sr. Manager Operations /Manager Operations.

7.00 to 15.00 Years   Kolkata   29 Jul, 2019
Job LocationKolkata
EducationNot Mentioned
SalaryRs 8 - 12 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Hi,We are looking for Sr. Manager Operations /Manager Operations.Position: Sr. Manager Operations /Manager Operations.Salary Package: Rs. 8LPA to 11LPA + Incentives + Other benefitsJoining Date: immediatelyJob Location: Jaipur, Indore, Mohali, Gurgaon, Mumbai, Banglore!Desired Candidate Profile!

  • Excellent Communication
  • Should have handled International BPO/ Domestic Campaign
  • Should know throughput calculation like Attrition & shrinkage calculation experience
  • Should have handled min 50-70 agents.
  • Should handle the team weekly reviews and encourage team to meet organizational goals
  • Responsible for staff retention within the team.
  • Should be aware of KRAS, KPIS.
  • Should be only from a BPO voice process
  • Should have handled International BPO/ Domestic Campaign
  • Should have handled Core Outbound Sales
  • Should Have Hands on Experience with Clients
  • Must have Handled Assistant Mangers in Past/Current Role
  • complete monitoring of the team and team performance.
  • managing day to day planning, operational challenges and solving problems of a team of agents.
  • maintenance of the data records, meeting revenues & targets.
  • Maintaining daily MIS report/Emails Response.
  • Operational management. Managing the floor, adherence to schedule.
  • Motivation, leadership for a team leaders agents and developing future leaders.
  • Conducting performance appraisal for the team.
  • Work very closely with the team members, understand the agents problems and weaknesses and address these.
Interested candidates can directly WhatsApp me at below mentioned numbers availableTelephonic Round ProcessOnly Text / WhatsApp me below details on Vaibhav@9322083802NameAgeCurrent LocationMobile NumberLast / Current CTCDo you have handled Telecom Campaign Do you have any experience handling a team size of 350-470 associates Are you ready for Pan India Location Can you join immediately

Keyskills :
recordsreviewsbpomissalaryappraisalplanningoutboundpanjoiningretentionattritionutboundsalesbpooperationsprocessexcellencemanagerprocessexcellenceslamanagementserviceimprovementvoiceprocessescalationmanagementheadoperationsvendormanage

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