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Tech Mahindra is hiring for QA for BPO process - Kolkata

3.00 to 7.00 Years Kolkata 23 Jun, 2022

Tech Mahindra Ltd

Job Location	Kolkata
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Quality (QA-QC)
EmploymentType	Full-time

Job Description

Willingness to work in24x 7 work environment

Good Knowledge of Audit and Evaluation function

Analytical bent of mind having Knowledge of Seven Quality tools

Understanding of the Business situation and capability to address issues

Provide Transaction Quality Metrics

Provide Feedback and suggestions for Process improvement

Publish Dashboards at defined intervals

Conduct Root Cause Analysis for Process Deviations

Drive Quality Initiatives

Provide data inputs to internal stake holders

3-years of work experience in contact centers (Experience in customer service field in a contact center) and 1 year Quality experience as QA (call audit)
Fluent in English & Hindi is mandate

Keyskills :
quality audit

APPLY NOW

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