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Tech Mahindra _PROCESS TRAINER BPO KOLKATA

3.00 to 8.00 Years   Kolkata   24 Sep, 2022
Tech Mahindra Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical / Process Training
EmploymentTypeFull-time

Job Description

    Greetings of the Day!!*Tech Mahindra LTD_ Kolkata _ Hiring for Process Trainer in E Commerce Domain*Job Responsibilities-
    • Ensure successful execution of training needs
    • Measure program training effectiveness
    • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
    • Send reports/MIS to the Operations team on the progress/pending status of activities
    • Review content at regular intervals to ensure all updates are incorporated
    • Participate in Internal & External Calibrations
    • Manage Knowledge Check for New Hires & Production Staff
    • Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
    Knowledge, Skills and abilities-
    • Very Strong written and verbal communication skills (English)
    • Customer/ Client Handling Skills
    • Experience in any product/process/soft skill/up-skilling training
    • Open to Work in 24X7, 6 days working Rotational
    Candidate Profile:Desired Candidate Profile-
    • Min Graduate (Any) mandater
    • Min 1.5 years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)
    • Overall 3 years experience.
    • Strong understanding of and experience in product training in domestic / International BPO domain
    • Looking for immediate joiner (will add to advantage)
    Salary- Best in IndustryInterested candidates matching the above requirement can call Ronica @ hidden_mobile or share CV tohidden_email

Keyskills :
processtrainerspecialist trainerprocess trainer

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