Tech Mahindra-Team Lead Voice

3.00 to 8.00 Years Kolkata 16 Aug, 2022

Job Location	Kolkata
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.

Min Graduate (Any) mandater
Min 2 years experience as a TL in Voice Process from a BPO Non-Telecom process. (Mandate)
Overall 5 years experience.
Strong understanding of and experience in product training in domestic / International BPO domain
Looking for immediate joiner (will add to advantage)

Keyskills :
processspecialist trainerprocess trainertrainer

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Tech Mahindra-Team Lead Voice

Job Description

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