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Urgent candidates for-Technical Support Engineer

4.00 to 7.00 Years   Kolkata   26 Jan, 2023
Bentley Systems India Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System AdministrationGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Technical Support Engineer Location: Kolkata Position Summary: Bentley Systems is seeking a talented individual to become a valued member of our successful team as a Technical Support Engineer. This position is part of our Building Global User Success team. The Building Global User Success team is responsible for the ongoing development and implementation of new products, features, and support in Bentley s OpenBuildings(or AECOsim), Speedikon and OBES/Hevacomp product offerings. The team interacts with Professional Services, Product Development, Product Management, Quality Assurance, Marketing and Sales teams.As part of the Global User Success team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentley s users. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, escalation and creating content (like manuals, videos, etc.) involving Bentley s supported products. There will also be a requirement to provide remote and onsite training/demo as well as consultancy services to our users. Responsibilities:
    • Resolving users application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
    • Enabling successful user outcomes through a proactive support (e.g., User Success Program).
    • Building a strong relationship with the user to become a trusted advisor .
    • Identify consumption gaps in product and conveying user feedback to product development team.
    • Focus on the adoption of the relevant features of the product set.
    • Identifying and sharing relevant content with the wider user community.
    • Keeping user informed of how and when problems are resolved.
    • Perform follow up, testing, and troubleshooting of products, responsible for appropriate referral to other support and quality assurance areas.
    • Promoting and maintaining a high quality, professional, service & adoption-oriented company image among users.
    • May travel to User sites on occasions.
    • Able to work in different shift hours for Global users (different time zones).
    Required Knowledge, Skills, Abilities, and Experience:
    • Ability to resolve application problems via Community interactions (forums), telephone and e-mail.
    • Strong technical authoring skills to create high quality knowledge content to enable user self-service.
    • Excellent English verbal and written communication skills with ability to convey complex technical details.
    • Good verbal and written communication skills in any other global language would be advantageous.
    • Must be self-motivated and proactive, possessing strong desire to learn and a team player.
    • Experience in CAD/BIM applications would be added benefit.
    • Civil/Architectural Engineering degree or experience in building, site design, etc. advantageous.
    What We Offer:
    • A great Team and culture please see our Recruitment Video.
    • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
    • Tailored and Hands on Training to empower you on your new role.
    • Competitive Salary and benefits.
    • The opportunity to work within a global and diversely international team.
    • A supportive and collaborative environment.
    • Colleague Recognition Awards.

Keyskills :
operating systemsnetworkingwaste watertroubleshootinguser supportpublic workstechnical support

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