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TECHNICAL SUPPORT EXECUTIVE

1.00 to 6.00 Years   Ludhiana   02 Aug, 2021
Pragyaware Informatics Pvt Ltd
Job LocationLudhiana
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (International),General / Other Software
EmploymentTypeFull-time

Job Description

  • Receives, evaluates, and prioritizes incoming telephone, email and in person requests for assistance from users experiencing problems with Hardware, Software, Networking and Computer related technologies.
  • Resolves simple and basic support issues
  • Transfers unresolved issues to second tier technical support as per escalation matrix
  • Documents and tracks occurrences in a Customer Relationship Management Software
  • Works under minimal supervision on complex projects and may assist less experienced peers
  • Qualifications
  • Graduate/Post Graduate in Computer Science/Information Technology
,

Keyskills :
customer servicetroubleshootingcustomer relationscustomer relationship managementcustomer relationshiprelationship managementlessbasicemailmatrixhardwaresoftwaremanagementescalationtechnical suppnetwking

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