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Job Location | Madurai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk,Network / System Administration |
EmploymentType | Full-time |
Application Support Analyst No. of Openings : Education : Fresher - B.E / B.Tech with good acadameic record. Good understanding about SDLC and basic knowledge on MSSQL is required Good written / oral Communication skills and Inter - personnel skills Good Client facing skills Take ownership of customer issues reported and see problems through to resolution Research , diagnose , troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles,
Keyskills :
sqlunixapplication supportslatroubleshootingknowledge baseoral communicationcommunication skillssdlcbasicpromptclosureresearchanalysisarticlesopeningsdiagnoseeducationrecordingownership