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Senior Analyst - WFM

2.00 to 7.00 Years   Mangalore   12 Dec, 2021
Diya Systems (Mangalore) Pvt Ltd
Job LocationMangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS,Sales / BD
EmploymentTypeFull-time

Job Description

  • Best fit schedules
  • Staffing techniques for various channels
  • Assigning schedules based on various scenarios striking a balance between business needs
  • Scheduling accuracy and gaps to improve the same
  • Understanding the base-line forecast
  • Identifying the changes in business which will have direct impact on forecast and scheduling
  • Recommendation to the operations (OT s, schedule change with respect to sudden change in trend etc.)
  • Scheduling in excel without the help of any eWFM tool is an added advantage
,

Keyskills :
customer relationsreportingbasisaccountsresearchweb developmenttechnical supportapplication developmentwfmfititesismsewfmexcelbalancebusinessanalysisstaffingscheduleoperations

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