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Voice and Accent Trainer

2.00 to 6.00 Years   Mangalore   12 Dec, 2021
Diya Systems (Mangalore) Pvt Ltd
Job LocationMangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical / Process Training
EmploymentTypeFull-time

Job Description

Responsibilities:

  • Conduct Voice & Accent training which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening, and comprehension
  • Conduct Soft Skills training which includes phone etiquette for the employees.
  • Phone monitoring and assessment to understand the training needs.
  • Conduct customized training sessions based on the assessment done by the QA team/CSAT team and Operations/Team managers.
  • Conducting one to one counseling with the agents to guide them on grammar, voice modulation, accent or on providing excellent Customer experience.

Qualifications: Graduate or higher

Experience: At least one year experience in Voice and Accent Training.

Required Skills:

  • Excellent command over spoken English and written
  • Should be able to handle training on Voice & Accent which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening and comprehension
  • Should also be able to handle training on phone etiquette, Soft Skills and Customer experience
  • Applicants must be willing to work in flexible shifts.
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Keyskills :
soft skills trainingsoft skillsspoken englishweb developmentaccent trainingphone etiquettetechnical supportcustomer experienceaccent neutralizationapplication developmentitesismsenglishgrammarcommandtrainingetiquettemonitoringvoiceacc

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