Quality Assurance Executive-Direct- Permanent

Job Description

Urgent Requirment for Quality Assurance Executive for MNC, 21 years old 1800+ employees in company.Exp : 1+ yearsLocation : BhayanderShift : US Shift ( rotational)Roles and responsibilities:
• audits as per defined guideline and sampling for transaction monitoring
• To ensure 100% closure of feedbacks
• To creatTo manage transaction quality profile for a Collections Process for our International Client
• To conducte and publish regular audit reports with management and clients (daily, weekly, monthly)
• To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
• To drive process improvement initiatives
• To drive calibration sessions with internal or external customers
• To conduct training for group of agents, when needed
• To conduct quality induction for new hire batch
Technical skills:
• Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
• Should have excellent communication skills (written and spoken)
• Preferred to have six sigma knowledge and understanding of basic QC tools
• Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
if you are interested contact us : hidden_email

Keyskills :
quality assurancesix sigmarcaaudit feedbackquality executivecall auditsquality inductionprojectsbpo qa