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| Job Location | Mohali |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Job DescriptionCreate an inspiring team environment with an open communication culture Must be aware of KRAs of team leader in BPO (any domestic or international) Must have work experience on occupancy , SLA, attrition , utilization etc. Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activitiesSalary 1 Lac To 2 Lac 50 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 1 - 2 Years Qualification Other Bachelor Degree,
Keyskills :
salescustomer relationsslaqualitycoachingvoice processteam buildingtraining needscustomer servicecustomer supportteam performancecustomer handling