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| Job Location | Mohali |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Job DescriptionManage day to day center operations Meet or exceed KRAs of all team members such as Ops managers, New training & ongoing training of team members Leading team meetings Establishing call center goals Planning and controlling change. Managing quality assurance programmes. Researching new technologies and alternative methods of efficiency. Ensuring all operations are carried on in an appropriate, cost-effective way Improving operational management systems, processes and best practices Helping the organization s processes remain legally compliant Job Criteria: Must have a relevant prior on paper experience. Must possess 6-10 years of experience in international voice collection processes (preferably US). They should have handled a team of 15-20 advisors(Team manager) and 50+ (Manager Ops) for a US/UK collections process. Should have been responsible for SLA adherence, service quality, client interaction and incorporating floor feedback into training programs. Should be willing to work in US shifts. Excellent Comm. Skills Must understand KRAs and KPIs of a team manager/Manager Ops. Must have a valid passport and, if possible, a US visa. Only immediate joiners needed.Salary 10 Lac To 12 Lac P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 4 - 10 Years Qualification Other Bachelor Degree,
Keyskills :
voice processmanagement systemsborder controlcustomer handlingclient interactioncustomer servicequality assuranceresearching new technologiesinternational voicecustomer supportservice quality