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Job Location | Mohali |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Customer Service (Domestic),Training & Development |
EmploymentType | Full-time |
Job DescriptionProcess Trainer or Customer service trainers for call centers. Responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls. Provide Training to employees of the company for a particular process. Job Criteria: Should have experience of working as a Trainer in International process of BPO for minimum 1 year Should know Throughput, Certification & Training related terms TNI Should be aware of Training KPIs & KRAs Should be well versed with the functions & tasks of Trainer Candidate should be flexible with Rotational Shifts & 6 days working culture Should have excellent communication skills Looking for an immediate joiner(Max joining time - 20 days) Should having Passport active International BPOSalary 2 Lac To 8 Lac P.A. Industry Education / Teaching / Training / Counselling / Academic Work Experience 2 - 8 Years Qualification Other Bachelor Degree,
Keyskills :
trainingcustomer serviceprocess trainingcustomer relationsinbound callsborder controlinternational process