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| Job Location | Mohali |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Job DescriptionAudit calls , emails , chats etc. To conduct regular Feedback sessions for Agents. 3. To conduct calibration sessions with operations and training team. 4. Generating daily , weekly & monthly Quality Reports. 5. Should have knowledge of 7 tools of quality. 6. Assistance for continual improvement 7. Providing trainings to agents on quality parameters , KRAs and expectations .Salary 4 Lac To 6 Lac P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 2 - 4 Years Qualification Other Bachelor Degree,
Keyskills :
qualitycustomer relationstest casescalibrationauditingcustomer servicequality analysisRadiographic Testing