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Job Location | Mohali |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Ditinus Technology - An IT Solutions Web Development Company Quality Analyst - Domestic BPO Fresher Experienced | Mohali
Job Summary: 1. Should be able to Audit calls , emails chats etc. 2.To conduct regular Feedback sessions for Agents. 3. To conduct calibration sessions with operations and training team. 4. Generating daily,weekly monthly Quality Reports. 5. Should have knowledge of 7 tools of quality. 6. Assistance for continual improvement 7. Providing training to agents on quality parameters,KRAs and expectations .
Required Experience, Skills and Qualifications
Keyskills :
quality customerrelations testcases calibration auditing domesticbpo webdevelopment qualityanalysis providingtraining it bpo training analysis operations XHTML WebStandards LAMP ContentManagementSystems rontendDevelopment CrossbrowserCo