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| Job Location | Mohali |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Job DescriptionJob Description Plan resource ensuring reliability/ quality of underlying data Create/ manage staff schedule to furnish task on daily basis Measure & incorporate Shrinkages Report of data/ observations real time based Optimize operational metric Be an advocate WFM Desired Candidate Profile: Min 1 year of experience in BPO as Manager Must have knowledge of Macro / Manpower planning / Scheduling & forecasting / Invoicing Must know about RTA, capacity planning Comfortable with rotational shifts Excellent communication skillsSalary 4 Lac To 7 Lac 50 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 4 - 7 Years Qualification Vocational Course,
Keyskills :
customer servicecapacity planningmanpower planningplanningschedulemanagementoperationsschedulingtelecallingforecastingcommunicationCapacity Utilization