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Application (Software) Support Executive

2.00 to 7.00 Years   Mumbai City   20 Jan, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Application (Software) Support Executive (ASE) Application (Software) Support Executive (ASE) Roles Responsibilities Be an active part of the Client Delivery or Client Monitoring Team and provide end- to- end internal and external implementation support for Alpha Plus suite of software solutions, including pre- deployment preparation, deployment, UAT, security- clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring Impart UAT Product Training to clients Ensure trouble- free Warranty AMC support to Alpha Plus clientele Handle software installations for internal products Conduct periodic health- checks on software solutions deployed at client locations Undertake Proof of Concept (POC) at client locations in coordination with Business Team Document and track incidents reported by the clients Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution Ensure smooth and consistent Client Relationship Management Assist in testing, release and maintenance of pre- deployment software releases Assist in organized deployment of patches, security fixes, and periodic product upgrades Qualification / Skill- sets B. Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates No prior experience is mandatory In- depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre- requisite Proficiency in deploying web- based applications Sound skills of software troubleshooting and diagnosis Excellent analytical and on- the- spot thinking ability Basic computer skills, including email writing, is a must Sound communication, inter- personal documentation skills Readiness to travel across the country for client- side implementation at least 2 - 3 times each month Willingness to acquire in- depth functional knowledge of APT software products Added Advantage Qualification / Skill- sets Powerful command on English, especially written and oral communication Prior experience of 1 2 years in a similar job profile for Software deployment / troubleshooting Close,

Keyskills :
software solutionsclient relationship managementproduct trainingroot causeproof of conceptclient deliveryoral communicationemail writingroot cause analysisrights management

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