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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Medical / Healthcare |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Roles & Responsibilities: Provide support to customers when any technical issues arise in a prompt and timely fashion (standby hours may be required occasionally). Provide post-sales support to the customer to aid in establishing new parameters and answer technical inquiries. Install & configure instruments and related reagents. Set-up/optimise assays. Perform customer training. Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems. Maintain and develop customer facing documentation for support and training. Attend training on appointed Roche instrumentation and / or Roche applications. Perform or assist with software upgrades of customer instrument base. Install applications on Roche platforms according to Roche guidelines / procedures; Participate in regional and national conference calls by updating the technical team on issues. Run correlation studies and validations in coordination with the customer if/as required; Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer s needs and support requirements and Roche s business priorities.Job Level:Individual contributor,
Keyskills :
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