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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Real Estate |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Collection and Documentation: Documents such as Welcome letter, Demand Letter, Allotment letter, Reminders, Cost sheet, Receipts, MOFA, Agreements Etc. Follow up for payment through Reminder letters, Verbal communication and Emails. Facilitate in timely execution and Registration process. Facilitate in handing over possession of flat to the buyers and the necessary documentation. Carrying out the process for society formation and handover in coordination with the liasoning department. Cross check sale deed agreement before registration. Effective customer relationship management post- sales. Prepare debtors reconciliation. Interest calculation for delay payments and collection from customer. Responsible for all the consumer touch points, from the time of sale to the handover of the residence, for the project(s) assigned. Ensuring quality of customer interactions through monitoring of relevant matrixs. Ensuring high standards of service delivery query resolution within specified TATs. Social Media tracking for complaints and ensure effective resolution. Periodically publish information on successful events, highlight positive customer experience and citizens positive comments on social media pages. Maintain healthy Csat metrics including post- possession Csat = 3 (on a scale of 0- 5); possessions / KHO effectiveness CSat = 4.5. Ensure 100% compliance in KYC. Experience: 3 - 6 years. Industry: Real Estate / Property Employment Type: Permanent Job, Full Time Education: Graduate/Post Graduate Location: Mumbai.,
Keyskills :
salesmisaccountstatbankingcustomer relationship managementcost sheetsocial mediaservice deliveryquery resolutioncustomer experienceverbal communicationinterest calculationcustomer relationshipfinding opp