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Associate(Account Management Liasion)

2.00 to 5.00 Years   Mumbai City   20 Jan, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Associate (Account Management Liasion)Roles Responsibilities Develop long-term and trusted advisor relationships with key stakeholders among clients Schedule regular meetings with clients to ensure they are satisfied with the product and services Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients Engage in seeking client feedback to gauge the customer satisfaction levels Drive forward companys customer satisfaction objective by taking initiatives to deepen and strengthen customer happiness quotient Act as a point of contact for complaints and assist with challenging client requests or issue escalations as needed Help business team up-sell or cross-sell services and products Manage continuity and further scaling of AMC Business for all products Prepare and submit quotes to clients; handle negotiations and finalize the AMC Subscription with closure of agreements Gain in-depth functional knowledge of our flagship solution to impart trainings and conduct awareness programs for clients Identify, develop, secure and maintain alliances via external partner relations in relevant product areas Be aware of partners propositions, challenges opportunities and develop strategic plans in line with market needs to secure new business opportunities Build multi-level relationships with external partners and ensure constant engagement Collaborate with internal teams (e.g. Business, Client Support Team, Banking Team, Senior Management) to address customers needs Qualification / Skill-sets Graduates / Professional Degree-holders / Post Graduates desirous of a career in Client Relationship Management Proven work experience of 2+ years as a Key Account Manager/ Client Relationship Executive or relevant role Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Pleasing personality and excellent verbal and written communication skills are pre-requisite Problem-solving aptitude Ability to work well with a team Proficient in MS Office Excellent listening, negotiation and presentation abilities Interest and enthusiasm to extensively travel across the country (by any means) and a customer-oriented attitude Added Advantage Qualification / Skill-sets Prior experience of at least 2 years in dealing with BFSI sector clients for IT Software Services / Solutions Prior experience of engaging with Mid-profile as well as High-profile clients / institutions Solid experience with CRM Software Basic understanding of some facets of Banking / Financial sectors,

Keyskills :
key accountproblem solvingnew businessclient relationship managementnew business opportunitiesaccount managementms officesoftware servicesclient engagementclient supportkey accountsclient relationship

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