Associate Manager, Credit Operations

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

• Job holder is responsible to monitor all the activities of Lending Unit including BIL/GIL/BB-LAP/Mort login and disbursal, MIS Reporting, Query Resolutions, Crilc, Dedup, CERSAI, Legal, Valuation & Verification Triggering, OTC & Initial/PDD Documents collection, System updation, Vendor Billing, Stock Maintenance etc.
• Job holder is accountable to maintain constant vigil over checks and controls in specific areas including Banking, Financial & KYC documents checking, Legal, Valuation & Verification Reports checking, Using proper CalC & CET rollout, RFES updation, CAM, DM, SKR & MIS preparation etc and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
• Job holder is accountable to ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within self-allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.
• Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines
• Ensure Timely resolution of customer queries & complaints
• Being client centric understands customers requirements, able to apply them and guide other team members Adhere to laid out processes and procedures while completing process actions
• Ensure no surprise culture: no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
• Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
• Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
• Inculcate the practice of doing Right the First Time (FTR)
• Ensure appropriate and adequate documentation is in place for process actions]

Strategy

• Understand and implement goals and vision in unit /area to fit in to overall ITO/country plans.
• Identify and shares best practices with Regional Head with a view to implementing standardized, simplified and automated processes capturing data once, addressing cause not effect, minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities

Business

• Maintain service level agreement metrics on turnaround and accuracy
• Use metrics to drive decisions around service delivery improvements.
• Maintain and improve service levels & customer expectations

Processes

• Identify opportunities for process improvements and remove process bottle necks .
• Assess process health (through key metrics) & identify broken processes that requires redesign
• Use customer/stakeholders feedback to continuously re engineer processes
• Successfully implement best practices into own team and migrate them to other teams/ units
• Use customer feedback to continuously re engineer processes using digitization and straight through process approach.
• Work with multiple teams (Technology and Operations) to arrive at the end state process

• Liaise with other units within the Bank for operations related issues/updates/support required including those relating to AAS India, Central Custody, Centre Dedup, NACH Lending, MIS CODE, CLPU, CERSAI, Finness India etc.

People and Talent

• Lead a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals)
• Strong individual engagement with team members
• Effective delegation capabilities which ensures development of subordinates
• Effectively manage improvement of underperformers.
• Effectively manage team to control attrition to minimum level

Risk Management

• Ensure prompt and early escalation of both existing and potential risk issues
• Facilitates meaningful root cause analysis (not just categorizing errors) and implements corrective actions
• Awareness and Respect of local regulations, group and business policies, business standard procedures and best practices
• Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries
• Ensure no surprise culture: no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.

Governance

• Comply with rules and regulations and country policies with respect to liability operations and ensure adequate controls measures are in place for regular monitoring of the same.
• Review GDOI/GPS/DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Participate in customer/stakeholders meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships.
• Maintain service level agreement metrics on turnaround and accuracy
• Effective stakeholder engagement to understand and fulfil the needs of internal and external clients

Other Responsibilities

• Support to unit manager Manages and meets the unit s operations budget (including stretch budget targets) and financial KPIs
• Consistently out-performs against budget expectations and cost objectives
• Creates sustainable cost advantages & scale efficiencies
• Proactively leads & manages a motivated and committed team/s thru change/transitions
• Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls

QUALIFICATIONS:Graduate with computer Skills i. e. Microsoft, Word, Excel etcApply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesmanagementmiscustomer relationsqualityroot cause analysismis reportingservice levelinternal auditmis preparationservice qualitystakeholder engagementfinancial transactions