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Asst. Manager- Service Support

3.00 to 4.00 Years   Mumbai City   30 Dec, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryTelecom / ISP
Functional AreaService / Installation / Repair,Networking
EmploymentTypeFull-time

Job Description

1. Should have good Technical skills for component level repairing of electronic products, repairing faults, servicing equipment and creating preventative maintenance strategies.2. Should have knowledge of the technologies and operations of equipment like optical products (OTDRs and LSPM), Ethernet traffic analyzers, SDH/PDH Analysers, RF.3. Ability to respond to Customer inquiries about technical problems through an interest-based system, telephone calls, and email.4. Should have good verbal and written communication skills so a to be able to communicate with OEMs as well as customers for resolving service-related issues.5. Should assist in the creation and implementation of documents and procedures to support customers.6. Monitors department issues and client complaints.7. Develop problem management and service improvement plans.8. Ensure team follows best practices and maintain service level agreements.

Keyskills :
ethernetsdh/pdh analysersoptical products otdrs lspmtraffic analysers

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