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Business Analyst I - CSS MIS

5.00 to 10.00 Years   Mumbai City   14 Dec, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

DART (Data, Analytics and Reporting Team) is poised to be the central MIS group for all functions in the CCB Operations. We are a global group with presence in US, India & Philippines. The position will be part of the DART MIS setup and will be responsible for providing MIS solutions. The position will collaborate with different stakeholders and across different levels of Management and ensure that the most optimum solution is provided.Role Description

  • Responsible for supporting day-to-day operations/tasks related to a functional area or business partner
  • Ensures projects are completed according to established timelines
  • Participates in cross-functional teams as an SME from MIS
  • Duties may include, but are not limited to assembling data, building reports/dashboards, and providing input on out of the box solutions for our business partners.
  • Identifies risks and opportunities along with potential solutions in order to unlock value.
Qualifications
  • 5+ years of professional experience in a combination of business + relevant MIS/ technology/ reporting experience
  • Some level of business operations & procedures along with the ability to tie into business fundamentals
  • Must have first-hand experience & knowledge of querying different databases & other source systems for data analysis required for reporting
  • Must have first-hand experience & knowledge of creating reports/ business intelligence solutions using tools like (but not limited to) Tableau, Cognos, Python, Alteryx, SAS etc.
  • General desire and aptitude to learn and adapt to new technologies
  • Must be open to different points of view
  • Anticipates and resolves both customer and general issues with a sense of urgency
  • Ability to manage multiple projects and priorities.
  • Prior experience in reporting and data analysis development with ability to meet stringent deadlines
  • Prior experience with call center technology data (Avaya CMS, IVR, Aspect, eWFM) is desired
  • Prior experience with Fraud Operations, CTO Operations and other Consumer and Community Banking departments is desired
Technology Experience
  • Required Ability to write/understand SQL (PL/SQL, T/SQL, PostgreSQL or similar) and Data Analysis experience
  • Required Creating and deploying reports with a BI tool (examples include but not limited to Tableau, Microstrategy, Cognos, SSRS)
  • Preferred Sourcing and compiling data from a tool with ETL capabilities(examples include but not limited to SSIS, Alteryx, Trifacta, Abinitio, R, SAS)
  • Preferred Knowledge of R/ Python, Anaconda, HIVEQL, exposure to Cloud Database
Education Requirements
  • Bachelors degree or equivalent required.
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Keyskills :
customer relationsdocumentationrequirementsfunctionalbusiness requirementscall center technologydata analysiscommunity bankingcall center

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