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Business Analyst II - CSS MIS

8.00 to 12.00 Years   Mumbai City   05 Jul, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Description:DART (Data, Analytics and Reporting Team) is poised to be the central MIS group for all functions in the CCB Operations. We are a global group with presence in US, India & Philippines. The position will be part of the DART MIS setup and will be responsible for providing MIS solutions. The position will collaborate with different stakeholders and across different levels of Management and ensure that the most optimum solution is provided.Role Description

  • Responsible for supporting day-to-day operations/tasks related to a functional area or business partner
  • Ensures projects are completed according to established timelines
  • Participates in cross-functional teams as an SME from MIS
  • Duties may include, but are not limited to assembling data, building reports/dashboards, and providing input on out of the box solutions for our business partners.
  • Identifies risks and opportunities along with potential solutions in order to unlock value.
Qualifications
  • 8+ years of professional experience in a combination of business + relevant MIS/ Technology experience
  • Some level of business operations & procedures along with the ability to tie into business fundamentals
  • Must have first-hand knowledge of how to procure source data from multiple locations, integrate them together, and provide usable information for reporting or analysis
  • General desire and aptitude to learn and adapt to new technologies
  • Must be open to different points of view
  • Anticipates and resolves both customer and general issues with a sense of urgency
  • Ability to manage multiple projects and priorities.
  • Prior experience in reporting and data analysis development with ability to meet stringent deadlines
  • Prior experience with call center technology data (Avaya CMS, IVR, Aspect, eWFM) is desired
  • Prior experience with Fraud Operations, CTO Operations and other CCB LOB s is desired
Technology Experience
  • Required Strong SQL Knowledge (PL/SQL, T/SQL, PostgreSQL or similar)
  • Required Creating and deploying reports with a BI tool (examples include but not limited to SSRS, Tableau, Microstrategy, Qlikview, )
  • Required Sourcing and compiling data from a tool with ETL capabilities(examples include but not limited to SSIS, Alteryx, Trifacta, Abinitio, R, SAS)
  • Preferred Knowledge of R/ Python, Anaconda, HIVEQL
Education Requirements
  • Bachelors degree or equivalent required.
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Keyskills :
automationsalesaccountsbusiness intelligencecomcall center technologydata analysisbusiness operationsmissqletlcmssmeivrssisssrsdartfraudcall center

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