Business Relationship Manager

Job Description

*About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities Risk Management
• Identifying, tracking, monitoring and closure of CPBB Credit Initiation and Fraud risk Management Operational Risk issues and events
• Constant monitoring and tracking of the key risk indicators of the unit
• Analyzing and interpreting the root cause of the risks, mitigating and closing the risk issues.
• End to End responsibility for first line risk management for the two departments, viz. Credit Initiation and Fraud Risk Management.
Key Objectives -
• End to End responsibility for first line risk management for the two departments, viz. Credit Initiation and Fraud Risk Management. This includes
• Responsible for recording, maintaining and monitoring of risk in the tracking system.
• Responsible for managing and tracking operational loss and fraud loss issues of the unit.
• Tracking and submission of the RIR template and engaging with stakeholders for discussion of ORF ratings/ rationale for each process. Submission & management of actions item arising out of various in country & group forums. CNFRC, CRC, RBNFRF, LKCSA, TPRM, DGF, CMT, etc
• Monitoring, managing and tracking of CST & KCI for the unit
• Responsible for end to end process management of Concurrent Audit review for all products as per the RBI regulation including review, tracking and closure of observations
• Responsible for managing Quality Assurance (QA) process of assurance checks on decisioned applications including portfolio management applications.
• To ensure they adhere to policies and process standards
• Facilitate, coordinate and support for various internal/external audits/reviews and liaise with various stakeholders to ensure timely and accurate information is provided. Tracking actions against audits and internal reviews and reporting the status of these actions periodically to the appropriate governance forums
• Develop & design scope for thematic reviews as per requirement for the unit
• Supporting in RBI submissions and addressing RBI queries
• Collaborate with relevant stakeholders including GBS and ensure submissions are made on a timely basis
• Ensure that the submissions are accurate, complete, reconciled (where relevant) and specific to the requirements.
• Ensuring updation and maintenance of DOI.
• Be engaged in projects as and when required
Our Ideal Candidate Knowledge, Skills and Experience:
• Performance of root cause review/ root cause analysis
• Strong analytical and interpretation skills along with process & policies understanding
• Operational Risk Management
• Proficiency in excel, ppt and other applications
• Preferably should have had exposure to cross-functional interactions and strong stakeholder management.
• Excellent PR skills and creativity.
• Uncompromising approach to problem resolution
• Strong Learning aptitude
Visit our careers website www.sc.com/careers ,

Keyskills :
accountsroot cause analysiscustomer relationsbusiness developmentmarketing