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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Experience: 6 | Location : Mumbai Job: Business Relationship Manager Sify Technologies Careers Job Description 1. New Business in existing account for Telecom Biz (VPN / MPLS / Internet) as well as DCS2. Revenue Assurance / protection for existing client for all services / BU3. Client Retention4. Tracking Project Delivery & Support escalations5. Maintaining good relationship & Customer Satisfaction6. Churn Management7. End to End customer life cycle management8. Build strong relationship with key persons within the concerned business organizations9. Achieve allocated sales and revenue targets10. Technical service reviews with clients and mitigation problem areas11. SLA / OLA compliances and suggesting actionable wherever applicable for NOC12. Process orientated and implementing industry best practices as and when required13. Ensure overall customer satisfaction by enabling required Sify resources to the customer.14Identification of Repeat complaints, Workout a permanent fix & implement with the help of other teams15. Ensure customer service review for all the strategy accounts and assigned named accounts.16. Develop and negotiate service level agreement for the customers.17. Customer Relationship Building / Account Management, Relationship building with all key stakeholders who interact with SIFY.18. Meeting with decision makers like head of IT / CTO across all the Regions.Call report updated daily / weekly in SFA19. Providing MIS and Competition information20. Updating all customer records and transactions through SFA.21. To ensure proposal and customer communications are professional and of high quality.22. Co- ordinate with delivery team & collection team and ensure time lines.23Order Booking Target Achievement through new products, up- selling and cross- selling in existing accountsSkills / Knowledge UG:Any Graduate Any SpecializationPG:Any Postgraduate Any Specialization, Post Graduation Not RequiredDoctorate:Any Doctorate Any Specialization, Doctorate Not RequiredCandidate should have worked in similar industry. Relevant experience of handling existing customers with upselling and cross selling is desired.,
Keyskills :
businessdevelopment marketing sales accounts customerrelations environmentalimpactassessment lifecycle newbusiness crossselling servicelevel customerservice projectdelivery revenueassurance ccountmanagem