Candidates Recruit for CIB_ Payment Lifecycle Manager-Vice President

Job Description

J.P. Morgan s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $23.5 trillion of assets under custody and ranked #1 for Global Investment Banking fees, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans Department Description Alternative Payments POD Operations team is part of CIB s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience. Role Description The primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch. As a lead you are requires to ensure all process are set with necessary controls and SLA monitoring. You are required to conduct regular meeting and governance calls Work Environment
• Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone.
• Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week)
• Position requires heavy interaction with Product Management, Project Managers and IT teams
Responsibilities
• Collaborate with project sponsors to determine scope and vision of both new projects being introduced into the POD and existing processes that may belong in the POD.
• Identify project stakeholders and establish customer needs to incorporate functionality into POD or alternative Operations ownership solutions.
• Create process models, specifications, diagrams and flows
• Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
• Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes
• Maintain shift and leave tracker for the team
• Lead team to ensure high level of quality with zero error
Functional and Technical Expertise
• Need to have a great knowledge on SWIFT and payment flows and reconciliations of payment transactions.
• Experience working with Financial Institutions
• General knowledge of all international banking products, services, and markets
• Ability to work with the minimum of supervision on day-to-day activities.
• Strong organizational skills ability to dynamically manage and oversee critical tasks accurately and to tight deadlines.
• Has built a team / lead teams across global locations.
Problem Solving and Analysis
• Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation.
• Excellent attention to detail so errors can be prevented and redundancies / opportunities highlighted.
• Ability to keep sight of the overall context and remain centred on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.
• Ability to use effective systemic data driven reporting to support program reporting.
• Advanced numeracy and Microsoft skills.
Communication
• Very strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads and executives
• Ability to liaise effectively between various operations team with empathy and understanding to achieve the common and strategic goal as a team.
• PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review.
Working Style and Influence
• Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business operations and global locations.
• Ability to work collaboratively and with effective influencing skills to achieve positive outcomes.
• Able to work comfortably and assuredly under pressure to achieve target deadlines.
• Ability to work on a hands on basis and not limit oneself to only tracking and reporting milestones.
• Confident to raise concerns with senior team and support resolution.
• Effective change management skills. Ability to support & adapt within a changing environment.
• Self-starter, able to work autonomously, with strong time management skills.
• Ability to lead a team, recognising individuality, supporting growth through mentoring and coaching built on an unshakeable foundation of respect, diversity and inclusivity.
• Unquestioned levels of energy, enthusiasm, and integrity
Qualifications
• Minimum Batchelor degree
• Minimum 12-14 years in payments or reconciliation operations.
• Flexibility to work global hours
• Self-motivated and proactive with the proven ability to work accurately.
JPMorgan is an Equal Opportunity Employer.,

Keyskills :
deliverydata analyticscost controlautomationsubject matter expertiseproject managementstrong communication skills