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CIB - CUSTODY MIDDLE OFFICE - Trade Lifecycle Manager II

1.00 to 4.00 Years   Mumbai City   13 Apr, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax,Sales / BD
EmploymentTypeFull-time

Job Description

Position Responsibilities

  • Supervisory responsibilities for trade pre-matching & settlement & trade related issue resolution.
  • Ensure timely settlement of trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures
  • Pre-matching of trades for Global markets by interacting with agent banks and brokers across the globe
  • Serve as QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
  • Validate high value transactions per stratification grids on a daily basis
  • Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
  • Manage team providing leadership and oversight.
  • Partner within the CIC trade Ops team and across the team to ensure the end-to-end process is completed appropriately. Responsible for final signoff
  • Respond to and resolve client inquiries on a timely manner
  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
  • Partner with client service teams to help change client behavior where required to remove manual processes.
  • Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
  • Ensure all day to day queries dealt with within required SLAs and escalate issues .
  • Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is Always Audit Ready
  • Follow JPMorgans established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
  • Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
  • Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
  • Active involvement in projects within the team
  • Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis
  • Update KPI and KRI s on a daily basis
  • Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
  • Plan and Track training needs and programs for people development
  • Regular one on one and skip level meetings
,

Keyskills :
training needsrisk managementasset servicingaccount openingtrade processingquality assuranceclient service

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