CIB Digital & Platform Services

Job Description

CIB Digital & Platform Services Payments Regulatory Operations Manager Global Regulatory Ops Governance Execution Associate Mumbai Payments Client Service, Implementation and Operations is part of the Digital & Platform Services organization in the Corporate & Investment Bank. Payments CSIO provides the following capabilities:
1. Operational support to the Payments businesses including Treasury Services, Commercial Card, Trade Finance and Merchant Services
2. Payment hub services for all firmwide divisions
3. Cross-product cash management, reconciliation, and change management services
Payments CSIO consists of over 10,000 employees across 60 sites and supports 142k corporations, financial institutions, governments, and municipalities domiciled in over 180 countries. Role Description: Regulatory reporting requirements are complex, increasing in nature, and our reporting infrastructure requires upgrading to meet these requirements. We want to strengthen our management of those regulatory reporting needs and drive significant improvement around completeness, control, and ability to adapt to new requirements. We are seeking an Associate to support the Regulatory Operations Governance Lead.Key Responsibilities:
• Analyze existing governance structures supporting Payments Regulatory Operations processes
• In partnership with the Regulatory Operations Governance Lead, create and operate a global strategic, sustainable governance structure around day-to-day execution and ongoing improvement. The governance model framework will be defined by these main tasks:
  • Oversight - LOB Awareness of obligations for adherence to governance, cadence, membership: Agree project management artefacts; Oversee tollgate / sign-off from each LOB before submission; Ensure activities are defined against the appropriate Rule Book; Roles and responsibilities to be agreed by key LOB stakeholders
  • Rules of logic (e.g. as defined in the appropriate Rule Book) - Adherence to rules of logic, as well as roles and responsibilities in maintaining adherence to these rules
  • Data - Evaluation of the process in terms of data collection from each LOB. Tracks and monitors Line of Business Data production and data issues
  • Change management - Change control process will be implemented to manage material changes to scope / requirements and assess timeline impacts to reporting milestones
• Specific deliverables:
  • Manage Global Regulatory Operations Standards
  • Support Regulatory Operations Global Governance Forum (tracking of actions, issue management and proactive reviews)
  • Build and Monitor metrics for BAU activities in adherence with Firm-wide / CIB Standards & Procedures
  • Error Management
  • Support Control Management on Exams & Audits
Measures of Success:
1. Sustainable RegOps governance framework, able to meet the needs of future demand in an efficient and effective manner
2. Proactive RegOps governance model that is positioned to help drive regulatory agenda in the marketplace
3. An inclusive culture, that enables all employees, colleagues, and partners to be their true self in the working environment
Skills Required:
• 7+ years of relevant work experience including project management, governance, risk & controls, business analysis, problem solving and solutioning
• Analyze and present data
• Communicates in a way that meets the needs of multiple audiences (firmwide, regional, LoB, location)
• Excellent communication skills to multiple audiences
• Passion for continual service improvement; creates an environment to identify and solution efficiencies in business processes
• Intellectually curious: will need to be passionate about the subject matter and keen to grow a detailed knowledge of the regulatory landscape through relevant research, data analysis and solutioning
• Challenges the status quo
• Promotes partnership, encourages collaboration, information sharing and discussion to break down silos
• Inclusive Leadership
  • Promotes an inclusive work environment, respects individuals at every level
  • Exemplifies the highest standards of ethics and integrity
  • Possesses the ability to work on a diverse team and with a diverse range of people
  • Has an interest in cultural change and the curiosity to understand differences in cultural needs across our global firm
Skills Required (optional)
• Experience in data visualization and dashboards build (Alteryx, Tableau)
• Experience in building a strong control framework and operating within that framework to ensure successful delivery of all our regulatory requirements
• Developing policies, procedures, performance outcomes and standards that are aligned to meet all regulatory and controls standards
• Knowledge of payment products and related regulatory landscape
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Keyskills :
data analysischange controlcommercial carddata collectioncash managementtrade finance