CIB DPS - Intelligent Analyzer - Product Owner

Job Description

Department and Program DescriptionThe OTM & Intelligent Analyzer Product Team forms part of the Interaction Management Program and is a dedicated group of Product Managers that are focused on delivering better ways of working for our clients and JPM Operations across the CIB. The Product Team manage a broad product portfolio and are focused on outcomes first and foremost, data driven with an emphasis on learning through experimentation, and that collaborate with cross functional teams including Technology, User Experience Researchers & Designers, Data Science, Product Marketing and Operations. The OTM & Intelligent Analyzer Product Team aim to achieve an improved user experience for Operations through the design, development & delivery of a suite of capabilities that leverage new technologies to address operational needs when managing processing exceptions and enquiries, thereby reducing operating costs, enhancing controls, improving the client experience and enabling better analytics. The Intelligent Analyzer product delivers artificial intelligence to Operations, enabling smarter ways of working. In particular the Intelligent Analyzer has use in enquiry management, automatically categorising enquiries and extracting information into structured formats. APIs with other applications allow data to be retrieved in situ allowing more efficient working practices.Role DescriptionThe successful applicant will be part of a global team delivering key aspects of the product vision & strategy. The individual will partner closely with product managers, UX, technology & data science leads to translate the users & businesses needs plus the needs of key partners to determine, define and execute a strategy that aligns to the program vision. The Intelligent Analyzer Product Owner will be responsible for:

• Ensure a deep understanding of the user journey and the user s jobs-to-be-done
• Develop value propositions that aim to alleviate users pains and identify potential gains
• Advocates customer needs to the broader cross functional team
• Identify and address risky assumptions & hypotheses proactively though experimentation & testing
• Validate hypotheses through rapid experimentation & testing
• Partner closely with user research and UX design teams to advance discovery & designs
• Ownership of a product from a release-oriented perspective, providing product leadership to the broader team through setting priorities and vision for planning & execution
• Capture and refine user stories with technology, UX and data science and prioritize based on the value and cost of each story
• Define and track OKRs to focus the teams on outcomes and value realisation
• Use data to gain insights about the product & user behaviour and identify improvement opportunities
• Engagement with Operations, Client Service and Marketing teams to define rollout strategy and adoption plan
• Active participation in business demos of the product to get feedback and adoption
• Effective communication of all changes ensuring that the relevant operations and technology stakeholders are engaged and that all issues and risks are identified and escalated
• Manage stakeholder relationships and conduct regular PWGs for assigned projects
• Partner closely with technology to devise strategies and product roadmap
• Partner with Data Science and Product Managers on the classification and extraction of unstructured data and the provision of data for machine learning
• Use data to learn insights about the product & identify improvement opportunities

QualificationsRequired Skills and Qualifications

• Prior experience of Product Management ideally in a financial services, operational or technology environment
• Prior experience and understanding of CIB Operations business areas and trade lifecycle knowledge would be an advantage
• Prior experience or working knowledge of web and database technologies preferred
• Experience working in agile teams with UX designers & technologists
• Inquisitive and motivated to solve business problems for users & clients in creative ways
• Confident to question business and technology requirements and solutions respectively
• Excellent communication and relationship building skills
• Logical and structured approach to planning, analysis and decision-making
• Well organized and able to work under pressure to meet deadlines
• Attention to technical detail, seek out potential problem area and follow-up with experts

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Keyskills :
scrumagileproduct managementmarketingdeliveryreducing operating costsin situdata scienceuser storiesuser researchproduct visionuser experienceproduct marketingproduct portfolio