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CIB - Securities Services Operations - Fund Servicing Associate I - Associate

7.00 to 8.00 Years   Mumbai City   05 Mar, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

The Fund Accounting Operations Service Delivery (OSD) Team in India consists of cross-product, functionally aligned teams to support Global Fund Services clients on Fund Accounting, Trades, Asset Servicing, Reconciliation, Financial Reporting enquiry streams and the Team is expected to have a proactive approach towards service delivery. The OSD Associate is a single point of contact for all Client inquiries relating to Fund Accounting operations, Client reporting and other deliverables. This role involves leading and participating in client meetings and calls as well as monitor client KPIs to ensure best in class service delivery.Responsibilities:

  • Reconciliation break management- Co-ordinate with operations and clients to ensure breaks are resolved in timely manner. Maintain aged breaks related KPIs as per client SLAs
  • Manage Client email boxes and OTM queues to ensure queries are resolved / responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal / external client satisfaction is maintained.
  • Review of day to day activities (Client reporting, Client instructions etc) in accordance of SOPs and within agreed client deadlines & SLA s.
  • Identify opportunities and drive solutions to create positive impact on processes and client experience through collaboration and partnership with clients and Operations.
  • Participate in client calls and meetings.
  • Execute forward thinking to maintain response quality and completeness to prevent case reopening.
  • Provide timely MIS and KPIs to internal and external stakeholders as and when required.
  • Liaise with partner sites for external deliveries and communicate status effectively and in a timely manner.
  • Recognise and act on opportunities to improve processes including developing and making recommendations for change and encourage the team to come with ideas for efficiency.
  • To ensure all the risk and control checks are in place and team adhere and follow all required checklists and SOPS. Liaise with OCM (internal control) team on any issues that arise that need to be reviewed.
This role requires a wide variety of strengths and capabilities, including:
  • Have excellent written and verbal communication skills.
  • Should have strong knowledge and understanding of Fund Accounting operations across various functions such as NAV Validation, Income and Corporate action processing, Expenses, CapStock, Trades, Derivatives, Financial Reporting etc. Have experience in at least one of these domains.
  • Result oriented and highly enthusiastic to learn new processes.
  • Being open to challenge status quo and able to effectively handle internal and external escalations.
  • Be able to demonstrate strong management skills and ability to build key internal relationships.
  • Strong attention to detail in review of documents and analytical review capabilities in relation to Fund Accounting numbers & reporting.
  • Should have the ability to work under pressure and to tight deadlines and juggle multiple client deliverables at peak delivery times.
  • Be able to implement change, seek efficiencies and drive initiatives.
About your qualifications:
  • The candidate should have 7-8 years or more experience in a fund accounting and/or a good understanding of financial products and should have worked extensively in such areas. Should preferably be a CA/MBA (Finance).
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Keyskills :
fund servicesfund accountingasset servicingservice deliveryclient reportingmanagement skillsanalytical reviewfinancial productsstatements of work sow

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