CIB-Securities Services Operations-Trade Lifecycle Analyst - Team Leader

Job Description

The SSO Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.Position Responsibilities

• Ensure timely settlement of trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures
• Pre-matching of trades for Global markets by interacting with agent banks and brokers across the globe
• Serve as first level authorizer / QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
• Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
• Respond to and resolve client inquiries on a timely manner
• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
• Partner with client service teams to help change client behavior where required to remove manual processes.
• Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
• Ensure all day to day queries dealt with within required SLAs and escalate issues .
• Provide operations subject matter expertise and value added services to clients where required.
• Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is Always Audit Ready
• Follow JPMorgans established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
• Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
• Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
• Active involvement in projects within the team

Qualifications

• Bachelor s degree required (business discipline preferred)
• Minimum 4-5 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space
• Extensive working knowledge of Microsoft Office products including Word, Excel (vlookups, etc.), and Outlook

Core Abilities

• Excellent prior custody & fund services, markets or prime brokerage operational experience
• Ability to work closely with business partners and interact with all staff levels
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Experience of working on multi-stream programs
• Strategic thinking coupled with practical execution
• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
• Ability to manage through a changing business landscape
• Candidate must have a control focused agenda, and a thorough understanding of program/project risk
• Anticipate issues and aggressively drive initiatives to ensure results
• Self-starter and ability to learn quickly

People and Communication

• Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
• Ability to manage by influence to promote change
• Proactive in identifying and escalating issues

Business and Subject Matter Knowledge

• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
• Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives

Education and Certifications Bachelors Degree required or equivalent,

Keyskills :
salescustomer relationsslaqualitycoachingroot cause analysisvalue added servicessubject matter expertiseroot causehedge fundsfixed incomedrive changestatements of work sow